Duty of Care

sChauffeurs.global

sChauffeurs Duty of Care

Duty of Care
sChauffeurs.global
Financial Year: 2025

Introduction

At sChauffeurs, Duty of Care is not just a legal responsibility—it is a fundamental pillar of our brand philosophy. We are committed to ensuring the safety, well-being, and satisfaction of every passenger, employee, and partner we serve.

Our clients entrust us with their transportation needs in Switzerland, Europe, and around the globe. We honor this trust through meticulous attention to safety, professionalism, and consistent service delivery.

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1. Passenger Safety and Security

1.1 Professional Chauffeurs
• All chauffeurs are background-checked, licensed, and professionally trained.
• Chauffeurs receive ongoing training in:
• Defensive driving
• Emergency response
• Discretion and customer service
• First aid and safety protocols

1.2 Vehicle Standards
• Our fleet is maintained according to the highest safety and cleanliness standards.
• Vehicles undergo routine mechanical inspections and pre-trip checks before every assignment.
• All vehicles are equipped with:
• Airbags and ABS
• Emergency equipment (first aid kit, extinguisher)
• Real-time GPS tracking and navigation
• Enhanced sanitization protocols (post-COVID best practices)

1.3 Journey Monitoring
• All rides can be monitored in real-time by our dispatch and operations team.
• Clients may request trip status updates or driver tracking for added transparency.
• 24/7 support is available during and after all services.

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2. Corporate Client Commitment

2.1 Policy Compliance
• We align with corporate travel and HR policies, including:
• Travel risk management
• Insurance requirements
• Non-discrimination and DEI protocols
• GDPR and confidentiality clauses

2.2 Incident Management
• We maintain clear procedures for incident escalation, reporting, and resolution.
• sChauffeurs is insured with comprehensive commercial liability and passenger coverage.

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3. Employee and Partner Responsibility

3.1 Workplace Safety
• We foster a safe, respectful, and inclusive work environment.
• Drivers are subject to regulated working hours to prevent fatigue.
• No use of intoxicants is tolerated while on duty.

3.2 Subcontractor and Affiliate Vetting
• All affiliates and subcontractors are required to meet our standards under the Code of Conduct and Service Level Agreement (SLA).
• We perform periodic audits to ensure partner compliance.

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4. Environmental Duty of Care
• We are committed to reducing our ecological footprint through:
• Efficient route planning
• Use of hybrid and electric vehicles
• Participation in sustainability initiatives
• Carbon offset programs (available upon client request)

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5. Data Protection and Privacy
• Client and passenger information is protected under strict data handling protocols aligned with GDPR and local regulations.
• All digital systems are encrypted, and access is limited to authorized personnel only.
• Client itineraries, preferences, and sensitive business data are treated with absolute discretion.

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6. Commitment to Excellence

We pledge to:
• Maintain reliable, punctual, and discreet service across all hubs and destinations.
• Deliver consistent service quality through proactive communication, rigorous standards, and transparent pricing.
• Continuously improve our protocols in line with global best practices.

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Conclusion

The Duty of Care at sChauffeurs is a continuous promise—to protect, to serve, and to uphold the highest standards in chauffeured transportation. We believe that every journey is not just a destination, but a responsibility.

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Approved by the sChauffeurs Global Board

Dejan Kukic
CEO – sChauffeurs.global

January 2025